Terms of Engagement & Service Level Agreement

Digital Architect provisions, configures, and deploys high-speed web solutions derived strictly from our two proven architectural engines:

1.3 Single Configuration Invariant: Standard deployments are configured via the system's master configuration file. Bespoke architectural overhauls, custom database development, or third-party CRM pipelines are strictly out-of-scope and quoted separately.

The Client engages Digital Architect under one of two distinct commercial models:

• Option A: Managed Partner Plan (Subscription Lease):
  • Local Lead Engine: R350 per month (~$19 USD/mo).
  • WhatsApp Boutique Store: R450 per month (~$25 USD/mo).
  • Billed monthly in advance via automated Paystack card tokenization. Waives upfront build costs in exchange for a recurring service commitment. Includes edge hosting, SSL, and routine maintenance under Section 4.
• Option B: Once-Off Source Code Buyout:
  • Local Lead Engine: R2,200 once-off (~$120 USD).
  • WhatsApp Boutique Store: R3,200 once-off (~$175 USD).
  • Settled via fifty percent (50%) initial sprint deposit and fifty percent (50%) upon staging approval. Grants outright code transfer. Hosting and ongoing maintenance are transferred to client responsibility.

3.1 Card-on-File Mandate: By subscribing to the Managed Partner Plan, the Client explicitly authorizes Digital Architect and its PCI-DSS compliant payment processor (Paystack) to securely store their card token and debit the recurring monthly fee on the 1st day of each calendar month.

3.2 Automated Dunning: If a scheduled recurring charge fails due to insufficient funds, card expiry, or banking restrictions, Paystack will automatically retry the transaction across a seventy-two (72) hour window while notifying the Client.

3.4 Cancellation Notice: Managed Partner subscriptions may be cancelled by either party with thirty (30) calendar days' written notice prior to the next billing cycle. Fees paid in advance are non-refundable.

To guarantee extreme quality and defend our development velocity, the Managed Plan includes a strictly defined Maintenance Scope Ledger:

4.2 Use-It-or-Lose-It Invariant: Unused maintenance minutes do not roll over, accumulate, or convert to cash credit. The time bank resets to zero on the 1st of each calendar month.

4.3 Billable Overage Rate: Any requested work exceeding the thirty (30) minute monthly allocation or classified under Exclusions will be quoted and billed at our standard rate of R450 per hour (~$25 USD/hr), billed in thirty (30) minute increments. Overage invoices must clear via Paystack prior to work execution.

5.1 Asset Submission Clock: The Client must provide all required brand photography, phone numbers, and service/pricing details within fourteen (14) calendar days of brief confirmation.

5.2 24–48 Hour Preview Delivery: Turnaround windows commence strictly once the Developer confirms receipt of all required assets.

5.3 Consolidated Revision Round: The initial build includes exactly one (1) consolidated written revision list. All edits, text adjustments, or image replacements must be provided simultaneously. Fragmented, rolling feedback over multiple days is not accepted.

6.1 Managed Partner Plan (Commercial Operating Lease): The Client receives a non-exclusive, revocable commercial licence to operate the deployed web asset for as long as their subscription remains active and paid in full. The underlying codebase, proprietary components, configuration pipelines, and master templates remain the exclusive intellectual property of Digital Architect. Code export or repository access is not included.

6.2 Once-Off Buyout Plan (Ownership Transfer): Upon 100% cleared settlement of the R2,200 or R3,200 buyout invoice, Digital Architect executes a full repository and source code transfer, assigning all commercial usage rights of that specific build to the Client.

6.3 Portfolio & Demonstration Rights: Digital Architect retains the permanent right to display project screenshots, live preview demonstrations, and case study metrics across its commercial portfolio and pitch presentations.